Privacy Policy
Privacy Policy
INCA Internet Co., Ltd. values users' personal information and complies with applicable personal information protection laws.
Privacy Policy
INCA Internet Co., Ltd. values users' personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Through this Privacy Policy, the Company explains the purposes and methods of using personal information provided by users and the measures taken to protect that information.
This Privacy Policy may change as a result of amendments to applicable laws or changes to Company policies. Any changes will be announced through notices on the official blog or by individual notification.
1. Purposes of Collecting and Using Personal Information
The Company uses personal information collected in connection with this service for the following purposes. The information collected will not be used for any other purpose, and prior consent will be obtained if the purpose of use changes.
01Performance of service contracts and settlement of service charges
- Providing services; delivering goods or sending invoices and other documents; verifying identity for financial transactions and providing financial services; processing purchases and payments
02Member management
- Verifying identity for membership-based services; identifying individuals; preventing misuse by members and unauthorized use; confirming the intention to register; retaining records for dispute resolution; handling complaints; delivering notices; and related purposes
03Improving service functionality
- Developing new services, analyzing access frequency, compiling statistics on members' use of services, and related purposes
04Marketing and advertising
- Providing services and displaying advertisements based on demographic characteristics; analyzing access frequency; compiling statistics on members' use of services; and delivering promotional information, including information about events
2. Personal Information Collected and Collection Methods
01Information collected
- For website registration, consultations, service applications, and similar purposes, we may collect member information such as name, user ID, email address, password, date of birth, telephone number, and occupation.
- For delivery of products and services and for refunds, we may collect the recipient's name, address, and mobile telephone number for delivery, and the account number, bank name, and account holder's name for refunds.
- In the course of using services or conducting business operations, service usage records, access logs, cookies, IP address information, payment records, and records of service suspension may be generated and collected.
02Collection methods
- Collection of member information through websites or applications, automatic collection when services are run or used, and similar methods
3. Provision of Personal Information to Third Parties
The Company uses personal information within the scope disclosed when collecting and using it and, in principle, does not provide users' personal information to third parties. The following exceptions apply:
- Where the user has given prior consent
- Where required by law, or where an investigative authority requests the information for an investigation in accordance with the procedures and methods prescribed by law
4. Retention and Use Periods for Personal Information
The Company destroys personal information without delay once the purposes of its collection and use have been fulfilled. Where retention is required under applicable laws, the Company retains member information for the period specified by those laws.
5. Procedures and Methods for Destroying Personal Information
In principle, the Company destroys personal information without delay once the purposes of its collection and use have been fulfilled. The procedures and methods are as follows.
01Destruction procedures
- While registered users receive the Company's services, the Company retains their personal information and uses it to provide those services.
- When a member requests termination of membership or loses membership status, unique information that can identify the individual is immediately deleted and processed so that it cannot be recovered or used for any reason or by any means.
- However, where retention is required under the applicable laws referred to in Section 4, 'Retention and Use Periods for Personal Information,' the personal information is stored separately by technical means.
- For paying members, automatic termination may cause difficulties in providing customer support for product use. Such termination may therefore be handled individually after the member obtains guidance on the relevant procedures from the Company's customer support center.
- The Company also destroys members' personal information without delay when the purpose for which it was collected or received has been fulfilled. However, where retention is necessary under the Commercial Act or other laws, the information is managed solely for retention purposes.
02Destruction methods
- Personal information stored in electronic files is completely deleted using technical methods that prevent the records from being recovered.
6. Outsourcing the Processing of Collected Personal Information
The Company does not outsource the processing of personal information to external service providers without users' consent. If such a need arises in the future, we will notify users of the service provider and the work to be outsourced and obtain prior consent where necessary.
7. Rights of Users and Their Legal Representatives and How to Exercise Them
01Access, correction, and membership withdrawal through the website
- Members may access and correct their registered personal information and withdraw their membership at any time.
- To access or correct personal information, members may change their information as desired after their identity has been verified through 'Edit Member Information' or 'Change Password' under 'Member Information' in 'My Page.'
- Members who no longer wish to use the Company's services may request termination through 'Withdraw Membership' under 'Consultation History' in 'My Page.' However, members who hold paid products with time remaining in their usage period must first complete an online or telephone withdrawal request procedure so that their usage status can be checked.
02Access, correction, and membership withdrawal by email, in writing, or by telephone
- If a member cannot request access to, correction of, or deletion of personal information through the website, they may exercise their rights by sending a 'Request for Access to, Correction/Deletion of, or Suspension of Processing of Personal Information' to the staff member responsible for personal information matters listed in Section 9, 'Personal Information Protection Officer.'
- The Company may refuse a request for access or a similar request where there are legitimate public-interest grounds for doing so. If a request is refused, the Company informs the data subject, orally or in writing within 10 days, of the reasons for refusal and how to challenge the decision.
- Requests may be restricted where access is prohibited or restricted by law, or where there is a risk of harm to another person's life or physical safety or of unjustly infringing another person's property or other interests.
- An identity document may be required to verify a member's identity. For a representative, a letter of authorization and identity documents for both the person granting authorization and the representative may be required.
03Protection of personal information of children under 14
- Children under 14 may register their information only with permission from a parent or other legal representative. In principle, the Company does not share these children's information with other individuals, companies, or organizations. A child's legal representative may request access to, correction of, or deletion of the child's personal information through the website, by email, in writing, or by telephone.
04Complete deletion following requests for membership withdrawal and personal information deletion
- Once a request for service termination and personal information deletion has been completed, the member's personal information is immediately deleted and some services will no longer be available to the member. However, information that must be retained under applicable laws is stored for the required period before being completely deleted. For details, please refer to Section 4, 'Retention and Use Periods for Personal Information.'
8. Installation and Operation of Automatic Personal Information Collection Tools and How to Refuse Them
To provide more appropriate and useful services, the Company uses cookies during authentication when users log in. A cookie is a text file automatically sent to a member's computer when they access the Company's website. After the member logs out and closes the browser in use, these cookies are automatically deleted and are not retained on the PC. Members may choose whether to allow cookies.
01How to refuse cookies
- By selecting options in their web browser, users can allow all cookies, require confirmation whenever a cookie is stored, or refuse all cookies.
- In Internet Explorer, these settings can be changed under Tools > Internet Options > Privacy at the top of the browser. However, refusing cookies may make it difficult to provide services.
9. Personal Information Protection Officer
The Company has designated the following department and personal information protection officer to protect users' personal information and handle related complaints.
Users may report any complaints concerning personal information protection that arise while using the Company's services to the personal information protection officer or the responsible department. The Company will provide prompt and thorough responses to such reports.
Email Collection Refusal
Refusal of Unauthorized Email Address Collection
The unauthorized collection of email addresses posted on this website using email harvesting software or other technical means is prohibited. Please note that violations may result in penalties and civil proceedings under the Act on Promotion of Information and Communications Network Utilization and Information Protection and other applicable laws.